FRONT OFFICE & HOUSEKEEPING

This qualification:

• Recognises the competence, knowledge, and skills required for working in a front office and housekeeping role in a commercial accommodation environment.
• Is awarded to people who are able to demonstrate the skills and knowledge necessary to work in a front office and housekeeping role, including providing a reception service, operating a booking system, handling foreign exchange, service and clean rooms according to pre-set standards, complying with health and safety and security procedures.
• The holder will also demonstrate a range of interpersonal, personal presentation and customer service skills required to work in a front office in a commercial accommodation environment.